Delivering world-class service and striving to make every customer a reference is built upon world-class processes and metrics. We continue to expand our Joy Operational Excellence (JOY OpEx) to create competitive advantage throughout the company by implementing programs beyond our factories and service facilities to all company functions.
We are on a continuous journey to move the needle and drive our performance to world-class levels in safety, velocity, productivity, quality, and customer references.
We are also taking our JOY Operational ExcellenceSM processes and principles to the mines to help our customers eliminate waste, simplify their processes, drive to automation, and remove people from harm’s way. Zero harm remains one of Joy Global’s core operating beliefs. As we help customers remove people from harm’s way, it is imperative that we lead by example within our facilities throughout the world.