The mining industry is changing rapidly due to the need to improve efficiency, reduce costs and increase safety. With these challenges in mind, Joy Global is helping bring mining performance to the next level.
Through JoySmart Solutions, Joy Global helps solve its customer’s toughest challenges using data-driven intelligence, collaboration through partnership and experienced-based service execution. It is a solutions-based offering designed to help reduce costs and increase productivity for customers, while helping them achieve or exceed their operating and financial goals. The program integrates:
- Data and analytics as well as operator training
- Direct engagement with the customer, focused on helping the customer achieve value through our direct service
- Engagement with the equipment designers; the customer is just one call away from the person who designed the machine
Smart, connected products deliver data to our experts, who partner with customers through our direct service network. The analytics produced allow us to provide direction, anticipating service needs and optimizing machine productivity to drive results and move the needle in mine performance. In fact, some coal producers have increased equipment utilization from below 50% to as high as 70%.
The results speak for themselves, ensuring that every customer is a reference.