Nagpur SC_9

Technical and field services

Joy Global offers factory-trained service technicians and skilled tradespeople to maintain and repair your equipment 24/7, 365 days a year.

These regional service teams are regularly trained on the latest technologies and procedures and are frequently recertified in order to maintain the highest possible proficiency standards.

A properly managed and executed training and maintenance plan is critical to meeting your goals for productivity, availability, and lowest cost of ownership.

Joy Global helps you develop and manage your technical and field service strategies, based on your unique needs.

When we partner with you, we can effectively scope, plan, and schedule training and service events that minimize the impact on productivity and maximize your operational effectiveness.

Joy Global, Technical and field services, Product training, Training Descriptions, preview

Training descriptions

Training descriptions of our operator, electrical, and mechanical training are available.
Joy Global, Technical and field services, Product training, Training Delivery Methods, preview

Delivery methods

Our training delivery methods are flexible to meet your specific training needs and include both eLearning and Instructor Led training options.

Joy Global, Technical and field services, Product training, Training model, preview

Training model

Our training model is designed to incrementally develop the knowledge and skills required to successfully operate and maintain Joy Global equipment.
Joy Global, Technical and field services, Product training, Training Needs Analysis, preview

Training needs analysis

Our training needs analysis evaluates your staff on product-specific maintenance and operation knowledge.

Joy Global, Technical and field services, Product training, ProMiner Training Simulators, preview

ProMiner simulator

Our ProMiner training simulators allow your new and veteran operators to safely train on P&H equipment.
Joy Global, Technical and field services, Product training, Customer E-Learning Portal, preview

Customer eLearning Portal

The Joy Global customer e-learning portal allows easy access from anywhere in the world. Log into your eLearning classes here.

Joy Global, Service Products and Consumables, Replacement Parts, Services Portal, preview

Service portal

You can access operator and maintenance manuals for your equipment, as well as service bulletins. 

Joy Global, Technical and field services, Maintenance manuals, ProManual Application, preview

ProManual application

Learn how you can access our product manuals through our convenient ProManual application.

Joy Global, Service Products and Consumables, Replacement Parts, Manual Distribution Policy, preview

Manual distribution policy

All commissioned equipment includes a standard mechanical, electrical, and operator manual package.

Joy Global, Technical and field services, Dragline services, Dragline Audit Programs, preview

Dragline audit programs

Our machine audit process uses our center-of-excellence dragline service organization to provide you with a comprehensive picture of the health of your dragline.
Joy Global, Technical and field services, Dragline services, Dragline Maintenance Training, preview

Dragline maintenance training programs

Joy Global offers extensive dragline training to improve the skills of your dragline operators and maintenance technicians.

Joy Global, Technical and field services, Dragline services, Dragline Relocation Services, preview

Dragline relocation services

From start to finish, we act as your primary contractor to seamlessly handle the teardown, packing, shipping, re-erection, and commissioning of your dragline.
Joy Global, Technical and field services, Dragline services, Dragline Replacement Parts, preview

Dragline replacement parts

Only Joy Global provides a comprehensive line of P&H brand parts for P&H draglines, as well as draglines from every other major manufacturer.

Joy Global, Technical and field services, Dragline services, Dragline Shutdown Services, preview

Dragline shutdown services

In the last 20 years, Joy Global has supported almost 50 major dragline shutdowns around the world, handling major overhauls on virtually all types of draglines.

Joy Global, Technical and field services, Dragline services, Dragline Upgrade Programs, preview

Dragline upgrade programs

Only Joy Global provides a comprehensive line of P&H upgrade components for P&H draglines, as well as draglines from every other major manufacturer.

Joy Global, Technical and field services, Service Center Repairs, preview

Service center repairs

Joy Global service center repairs offer expedient repair turnaround times as well as high-quality repairs that are based on our OEM specifications and procedures.

Joy Global, Service Products and Consumables, Parts Overview, Why Use Genuine Joy Global Parts, preview

Why use genuine P&H and Joy parts?

Consider some key factors when you are deciding on generic vs. genuine OEM parts.
Joy Global, Technical and field services, Field services, Inspection Programs, preview

Inspection programs

Joy Global offers a wide range of condition monitoring and preventive maintenance inspection programs. 

Joy Global, Technical and field services, Field services, On-site Support, preview

On-site support

Our on-site service programs feature experienced, knowledgeable, and well-trained service teams that are available 24/7, 365 days a year.

Joy Global, Technical and field services, Field services, Service for hire, preview

Service for hire

Our service-for-hire teams are equipped to provide OEM-quality services and repairs at your shop or mining operation location.

Reliability Centered Maintenance Package

  • Optimized maintenance program to achieve system design life and reduce unplanned downtime
  • Performs Failure Mode Effect Analysis (FMEA) to identify maintenance requirements