Technical and Field Services

Technical and field services

We offer factory-trained service technicians and skilled tradespeople to maintain and repair your equipment 24/7, 365 days a year.

These regional service teams are regularly trained on the latest technologies and procedures and are frequently recertified in order to maintain the highest possible proficiency standards.

A properly managed and executed training and maintenance plan is critical to meeting your goals for productivity, availability, and lowest cost of ownership.

We help you develop and manage your technical and field service strategies, based on your unique needs.

When we partner with you, we can effectively scope, plan, and schedule training and service events that minimize the impact on productivity and maximize your operational effectiveness.

Training Descriptions

Training descriptions of our operator, electrical, and mechanical training are available.

Delivery Methods

Our training delivery methods are flexible to meet your specific training needs and include both eLearning and Instructor Led training options.

Training Model

Our training model is designed to incrementally develop the knowledge and skills required to successfully operate and maintain our equipment.

Training Needs Analysis

Our training needs analysis evaluates your staff on product-specific maintenance and operation knowledge.

ProMiner Simulator

Our ProMiner training simulators allow your new and veteran operators to safely train on P&H equipment.

Customer eLearning Portal

The customer e-learning portal allows easy access from anywhere in the world. Log into your eLearning classes here.

Parts Manual Portal

Our parts manual portal allows you to access all our maintenance parts manuals from one location.

Service Portal

You can access operator and maintenance manuals for your equipment, as well as service bulletins. 

ProManual Application

Learn how you can access our product manuals through our convenient ProManual application.

Manual Distribution Policy

All commissioned equipment includes a standard mechanical, electrical, and operator manual package.

Dragline Audit Programs

Our machine audit process uses our center-of-excellence dragline service organization to provide you with a comprehensive picture of the health of your dragline.

Dragline Maintenance Training Programs

We offer extensive dragline training to improve the skills of your dragline operators and maintenance technicians.

Dragline Relocation Services

From start to finish, we act as your primary contractor to seamlessly handle the teardown, packing, shipping, re-erection, and commissioning of your dragline.

Dragline Replacement Parts

We provide a comprehensive line of P&H brand parts for P&H draglines, as well as draglines from every other major manufacturer.

Dragline Shutdown Services

In the last 20 years, we have supported almost 50 major dragline shutdowns around the world, handling major overhauls on virtually all types of draglines.

Dragline Upgrade Programs

We provide a comprehensive line of P&H upgrade components for P&H draglines, as well as draglines from every other major manufacturer.

Service Center Repairs

Our service center repairs offer expedient repair turnaround times as well as high-quality repairs that are based on our OEM specifications and procedures.

Why Use Genuine P&H and Joy Parts?

Consider some key factors when you are deciding on generic vs. genuine OEM parts.

Inspection Programs

We offer a wide range of condition monitoring and preventive maintenance inspection programs.  

On-Site Support

Our on-site service programs feature experienced, knowledgeable, and well-trained service teams that are available 24/7, 365 days a year.

Service for Hire

Our service-for-hire teams are equipped to provide OEM-quality services and repairs at your shop or mining operation location.

Reliability Centered Maintenance Package

  • Optimized maintenance program to achieve system design life and reduce unplanned downtime
  • Performs Failure Mode Effect Analysis (FMEA) to identify maintenance requirements