At Joy Global, we are committed to helping you maintain your equipment. Our on-site service programs feature experienced, knowledgeable, and well-trained service teams that are available 24/7, 365 days a year, to address any issues you encounter with your Joy Global equipment. Our field service teams are your trusted advisors, working with your team to fully plan and schedule maintenance support in the most efficient manner.
Since the 1930’s, we have been perfecting our field welding capabilities for surface mining equipment as well as ore-processing systems. When you need expert, efficient, and effective welding, our field welding team delivers the results you require.
Overhauls and rebuilds
Joy Global overhaul and rebuilds teams can handle everything from overhauls of shovels and other surface mining equipment to complete crushing plant rebuilds. Our programs restore your equipment and plant machinery to like-new performance and greatly extend useful life.
We use not only our considerable field service resources but also our regional rebuild service centers to meet your requirements. In addition, we use a partnered, collaborative approach to help get the overhaul/rebuild done quickly and in a cost-effective manner.
Our service technicians are always available to perform routine equipment maintenance, including periodic recommended preventive maintenance, lube filter change-outs, equipment adjustments and tune-ups, and fluid and lubricant management.
Assembly and relocation
Whether you need to erect a new piece of equipment or re-locate already deployed equipment, Joy Global service teams have the people, tools, and experience to get the job done quickly, safely, and in a timely manner.
Our portfolio of assembly and relocation projects is extensive, including a shovel assembly completed on time in the world’s most brutally cold climate to a transcontinental dragline relocation. In addition to handling assembly and relocation of Joy Global equipment, we have handled projects for numerous non-Joy Global equipment as well.
Repairs and rebuilds
Equipment repairs and rebuilds can play a key role in your managed costs. Joy Global operates repair and rebuild centers near key mining areas, allowing much of the work to be done in these centers and then installed in the field. Our capabilities include:
- Component repair and return programs for motors, transmissions, drives, and generators
- Dipper and bucket rebuilds and conversions
- Drum rebuilds and laggings
- Component exchanges
- Fabrication services
- Gear re-banding
- Handle and boom rebuilds and conversions
- Tub rebuilds
Our service teams are able to test your shovel’s electrical system and re-commission it to like-new standards.
Joy Global can send out emergency service teams 24/7, 365 days a year, if your equipment experiences a breakdown. Even if the emergency occurs on a holiday, we are able to send a response team to help your equipment return to productivity.
Motors warranty and repair services
Our Joy Global rebuild and repair centers are well-equipped and staffed to handle all your motor warranty and service support needs.
Over time, even the best-maintained equipment can become technologically obsolete. One way to receive the highest possible production levels from your equipment is to apply performance-enhancing upgrades. Numerous proven upgrade packages are available for drills, draglines, shovels, hydraulic excavators, loaders, and trucks that can give you cost-saving productivity gains.